How do I resolve a Network Failure problem due to firewall issues at Comcast/Xfinity?

Problem: I am a Comcast customer. When accessing the Wasabi Console I am able to log in, but when attempting to access the buckets, the screen returns a “Network Failure” error and am unable to  access any of my files. 

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Solution: This post is specific to Comcast customers who are facing a “Network failure” and are unable to resolve the issue with the steps from article  https://wasabi-support.zendesk.com/hc/en-us/articles/360016302951-I-am-getting-a-network-error-when-accessing-the-Wasabi-Management-Console-how-can-I-resolve-this-

Check your xFi Advanced Security Firewall to see if these sites are blocked or blacklisted:

  • console.wasabisys.com
  • iam.wasabisys.com
  • billing.wasabisys.com
  • the Wasabi service URL(s) you are using (see this article)

You may want to disable this Firewall and then try accessing website again.

 

 

 

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