Pricing / Billing / Payment
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Can I control the start date of the Wasabi billing cycle?
By default, Wasabi uses a 30 day billing cycle that...
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Does Wasabi accept payment via methods other than a credit card?
Currently Wasabi only accepts non-prepaid credit ca...
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Does Wasabi accept prepaid or virtual credit cards?
Wasabi no longer accepts prepaid credit cards or vi...
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Does Wasabi allow the use of cards from Bunq (www.bunq.com)?
No, we have been made aware that cards from Bunq do...
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Does Wasabi have a free service tier?
In short, no. Wasabi does offer up to 1 TB of stora...
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Does Wasabi use base-2 or base-10 in billing calculations?
Wasabi uses base-2 (sometimes also referred to as b...
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How Can I Change to Manual Invoicing?
Manual invoicing is only allowed for customers on o...
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How can I get more details on the info presented on the Billing page?
Wasabi has modeled the usage statistics and termino...
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How do I calculate charges based on bucket utilization?
Wasabi offers hot cloud storage that is easy to bun...
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How do I change the credit card I am using for Wasabi payment?
If you wish to change the credit card you are using...
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How do I convert a Reserved Capacity Storage (RCS) account to a Pay-as-you-go account?
We appreciate your business as a Reserved Capacity ...
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How do I customize my Wasabi invoice?
If you need to customize your Wasabi billing invoic...
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How do I interpret the charges on my pay-go pricing model invoice?
This article explains how to interpret the various ...
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How do I interpret the charges on my RCS pricing model invoice?
This article explains how to interpret the charges ...
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How do I interpret the Invoice Utilization .csv file and the bucket size info on the Wasabi Billing Console?
As of 24 March 2020, Wasabi has implemented a separ...
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How do I obtain a copy of Wasabi's W9?
Some customers may need a copy of Wasabi's U.S. IRS...
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How does Wasabi handle credit card security?
Wasabi takes the security of your credit card infor...
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How does Wasabi handle tax collection?
If you are a customer in the United States, Wasabi ...
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How does Wasabi's minimum storage duration policy work?
Wasabi has a minimum storage duration policy that m...
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How does Wasabi's monthly minimum storage charge work?
For customers that using Wasabi's pay-as-you-go pri...
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How often is Wasabi billing information collected and when is my credit card charged?
Wasabi collects billing usage measurements continua...
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I am a trial user and I have received a message pertaining to download transfer limits - what does it mean?
In order to prevent abuse from free trial users tha...
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I don't have any active storage with Wasabi - why am I still being charged?
Wasabi has a 1 TB per month minimum storage require...
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I'm currently a trial customer and wish to convert to a paid subscriber. What do I do next?
If you are currently a trial customer and wish to c...
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I'm seeing Data Transfer (Out) charges on my bill - what do they mean?
If you are a paid Wasabi subscriber and on a paid e...
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I'm trying to submit a credit card to become a paid subscriber and get an error message - how can I fix this?
Wasabi uses Stripe as our payment processor. If St...
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If I delete a file within 90 days after storing it, how is that handled from a billing and file recovery perspective?
If you delete a file within 90 days after storing i...
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Is it possible to receive a copy of my invoice via email?
If you are a paid subscriber, you will receive an e...
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My 30 day free trial has expired (or is about to expire) - can I get an extension?
Wasabi understands that time can fly when you have ...
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Paying your RCS overage charges
If you have received your RCS overage invoice and...